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Healthy & safe in our hotel

Safety, protection and the well-being of our guests are the number one priorities for us. As a result, we will also do our best that you can enjoy your stay in the Tyrolean mountains to the fullest.

Here, we will inform you about the security measures
in our hotel:


Common hygiene measures:

We welcome you with a heartily smile, instead of shaking hands.
The highest command: keep a minimum distance of 1 metre throughout the entire hotel area.

Hand disinfectand dispenser:

Hand disinfectant dispensers are available in all public areas.

Face mask:

Please, wear a face mask in all public indoor areas of the hotel (elevator, spa area, restaurant, etc.).

Protective glass shields:

Protective glass shields have been installed for additional protection.

Special cleaning agents:

All surfaces (door handle, light switches, etc.) are cleaned with special cleaning agents more frequently.

Laundry:

Disinfection of the laundry and linen with hygiene detergent.

Employees:

All employees wear a face mask. Everybody working in Trofana Alpin is tested on Covid-19 and continuously trained on hygiene.

Before arrival

You should only go on vacation in a good medical condition. If it is your first stay in our hotel, we kindly ask you to send us the personal data (name, address, date of birth) of all fellow travellers in advance to shorten the check-in process.

Spa area

  • We kindly ask you to keep a minimum distance of one metre at all times and to disinfect your hands regularly.
  • The number of guests allowed in the sauna area is limited.
  • Please, use the loungers with a towel.
  • Massages are possible without any restrictions in compliance with all hygiene regulations.

Ski area Ischgl-Samnaun

The ski area Ischgl-Samnaun has sufficient capacity to guarantee enjoyable skiing days, despite corona safety precautions.  The detail measures of the tourism association Ischgl-Paznaun can be found here.

PCR Test possibility

You have the possibility to take a corona test at the HELP Centre Ischgl daily. You should receive the result within 24 hours. For further information, please contact the tourist office.

Cancellation terms

If drastic measures such as the closing of borders, entry requirements or travel warnings should occur, you are allowed to cancel your reservation for free. We highly recommend taking out a travel insurance. In case of coming down with corona the cancellation costs are covered by the insurance.